On December 17th – a Saturday – I received an e-mail from Aetna Health Insurance (something that always makes this guy with cystic fibrosis nervous) saying that there was a new communication for me. I clicked the link, logged in to find my “communication” was a plain and simple Certificate of Continuous Coverage with an ending date of 12/31/2011. Nice. A CFer with no coverage. Again.
Monday afternoon (because I would swear they were swamped at 9am), I called for an explanation of such a mysterious message.
“Oh, we’re just giving everyone in Florida with your plan a new ID card. Everyone’s getting them.”
Oh, okay. We went on with our day, our month, our year, and even our new year.
Then we got a call from Dr. Tabor‘s office about my visit asking if I had new insurance. “Sure, it’s the same plan, but here’s the number.” I went to that appointment and strangely, for the first office visit of the year, my co-pay at the desk was only $35. Odd! [Read more…]